Terms & conditions

About these terms

These terms apply to repair work carried out by Straight Line Auto Repairs Ltd ("we", "us"). By authorising work you accept these terms. If anything here is unclear, ask us before authorising the repair.

Estimates and quotations

• Estimates are free and given without obligation.
• Estimates are based on the damage visible at the time of inspection.
• If further damage is found once panels are removed, we will contact you with a supplementary estimate and will not proceed until it is approved.
• Estimates are valid for 30 days unless stated otherwise, and may be affected by parts price changes outside our control.

Authorisation of work

We will not begin chargeable repair work until we have your authorisation, or authorisation from your insurer where the repair is being handled as a claim. Authorisation may be given in person, by email, by WhatsApp or by signature.

Insurance repairs

Where a repair is funded by an insurer, the insurer's approval governs the scope of work. You remain responsible for any policy excess and for any work not covered by your policy. You are free to choose your own repairer regardless of who your insurer recommends.

Timescales

We provide target completion dates in good faith based on the work involved. Timescales can be affected by insurer authorisation, parts availability, hidden damage and paint curing requirements. We will keep you updated if a date changes.

Parts

We will tell you whether a repair uses genuine, aftermarket or reclaimed parts, and where an insurer specifies part type. Removed parts are disposed of unless you ask us to retain them at the time of authorisation.

Payment

• For private work, payment is due in full on collection unless agreed otherwise in writing.
• Business and fleet accounts are subject to separately agreed terms.
• Vehicles remain our property in possession until payment is received in full.
• Storage charges may apply to vehicles not collected within 7 days of notification of completion.

Guarantee

Our repair and paintwork is guaranteed against defects in workmanship. The guarantee does not cover accident damage, subsequent damage, neglect, stone chipping, corrosion originating outside the repaired area, or work carried out by others. Please bring the vehicle back to us so we can inspect any concern.

Vehicles and belongings

Please remove valuables and personal items before leaving your vehicle. We take reasonable care of vehicles in our custody but cannot accept liability for items left inside.

Complaints

If you are unhappy with any aspect of your repair, contact us at straightline.autorepairs@gmail.com or on 07889 687684 and we will investigate and respond as quickly as we can.